DOC‘s integrated healthcare system is a leading provider of specialized medical care, focused on providing clinical excellence and superior patient outcomes.

For patients who travel outside of their home country to receive care at one of our DOC locations, our Global Patient Services (GPS) department provides personalized and compassionate care. Our team of international caregivers will serve as your point of contact to help you through every aspect of your travel and care.

GPS services at DOC include:

• Scheduling
• Language assistance for you and your family from certified healthcare interpreters
• Assistance with financial arrangements

We know traveling abroad for medical care can seem overwhelming, but GPS is here to help ensure your unique needs are met before, during and after your visit. You will work with a dedicated GPS Account Manager, who will serve as your primary point of contact, overseeing your care team and treatment journey – from arrival to post treatment care when you return home.

What to Expect When You Call

You will speak with a GPS team member who will guide you through the appointment process. Be prepared to discuss the following:

Your medical history. If you have a copy of your medical records in English, we will let you know how to send them to us.

Your health insurance information. You will need to provide a copy of your insurance card. If you do not have health insurance, we can discuss your preferred method of payment.

Members of your family who are interested in scheduling appointments. We will make all the necessary appointments for you and your family.

Financial Arrangements

Our Global Patient Services department has a dedicated finance team that will assist you in understanding your financial responsibilities and paying your medical bills.
Here are the most common ways you can pay for healthcare services:

• Health Insurance: If your insurance policy covers services in INDIA you may want to use insurance to pay for your healthcare.
• Self-pay: You will pay for your healthcare yourself using one of the acceptable forms of payment.
• Embassy-sponsored: Your embassy will pay for your healthcare services.

Before you leave, you will be scheduled for an exit interview with a financial counselor to review the charges according to any procedure advised by your doctor.

CONTACT OUR GLOBAL PATIENT SERVICES DEPARTMENT AT:

INTERNATIONAL PATIENT STORIES: