Quality Assurance

By creating a structure that is built on accountability, teamwork, and common methodologies for problem solving, we have been able to develop a safe and reliable system of care for our patients.
 Providing our patients with a great experience is embedded in the DOC culture. Patient feedback is constantly solicited and measures are always in place to foster improvement. Our employees are motivated and eager to provide patients with an excellent experience and to resolve issues to the best of their ability.

Patient-Centered Model of Care

Our model of care is designed to coordinate our multidisciplinary team of experts and ensure continuity of care for each patient. This approach has increased efficiencies, shortened length of stay, and improved communication and patient satisfaction.

Innovation and Improvement

Things don’t always go as planned. When they do go wrong, we have a system in place to fix the situation, analyze what happened, and make changes to ensure that it never happens again.

Engaging Patients and Families as Partners in Care

Patients and their families taking an active role in their care can have a direct impact on the outcome. By providing education and by making sure their voice is heard at every step, patients have a more satisfying experience and achieve better results.

A Culture of Patient Safety

The safety of our patients is a top priority for our staff. DOC has been a leader in implementing systems and processes that assure that we deliver high-quality, safe care for our patients.

Measuring Our services

30-Day Outcomes
Measures of 30-day unplanned readmission show when patients who have had a recent hospital stay need to go back into a hospital again within 30 days of their discharge. The rates take into account how sick patients were before they were admitted to the hospital.
Measures of 30-day mortality show when patients die within 30 days of admission to a hospital. The rates take into account how sick patients were before they were admitted to the hospital.

Preventing falls ,Healthcare-Associated Infections and other complications 

The effects of surgery, anesthesia, hospitalization, and pain medications can impact patients’ balance and mobility and can put them at increased risk for falling.
Reducing falls and controlling infections are important metrics for patient safety. We have implemented patient check-ins by staff to prevent falls before they occur

Healthcare-associated infections, or HAIs, are infections that people get while they are receiving treatment for another condition in a healthcare setting. HAIs can occur in all settings of care, including acute care hospitals, long term acute care hospitals, rehabilitation facilities, surgical centers, cancer hospitals, and skilled nursing facilities.

In controlling infections, surveillance is key. The multidisciplinary Infection Control Committee establishes infection control goals, facilitate communication of infection-control activities and recommend corrective measures.

Surgical Complications

These comparisons take into account how sick patients were at the time they presented for surgery, as well as differences in complication rates that might be due to chance. This section shows serious complications that patients with Original Medicare experienced during a hospital stay, and how often patients who were admitted with certain conditions died while they were in the hospital.

Blood Clot Prevention

Because hospital patients often have to stay in bed for long periods of time, any patient who is admitted to the hospital is at increased risk of developing a blood clot in the veins (known as venous thromboembolism). Blood clots can break off and travel to other parts of the body and cause serious problems, even death. Fortunately, there are safe, effective, and proven methods to prevent blood clots or to treat them when they occur. Hospitals can prevent blood clots by routinely evaluating patients for their risk of developing blood clots and using appropriate prevention and treatment procedures. Prevention can include compression stockings, blood thinners, and/or other medicines.

Preventive Care

Timely & Effective Preventive Care
Hospitals and other healthcare providers play a crucial role in promoting, providing and educating patients about preventive services and screenings and maintaining the health of their communities.