Delhi Ortho Clinic will facilitate a hassle-free online secured payment gateway registration facility wherein the users visiting Delhi Ortho Clinic’s website can access the payment gateway/registration and can utilize the said services and make payments since most of the services offered under by Delhi Ortho Clinic are services in nature, there is no return of the services availed through Delhi Ortho Clinic’s website, but certain refund and cancellation policies apply which may differ or vary from time and also service to services.
Delhi Ortho Clinic will offer refunds purely on the basis of facts concerning an individual case. There will be no refunds for cancellations post a registration, unless sufficiently provided evidence for – mistaken denominations, factual errors, inaccurate payment deductions, duplicate payments or any other instance where refund is agreed by management.
Refunds if any will be made to the same card or account using which the payment was initially made and it will be processed only after verification of the account holder’s credentials. No cash or cheque refunds will be made under any circumstances.
Delhi Ortho Clinic reserves the right to modify/change the policy without prior intimation/publication/prior information.
Delhi Ortho Clinic has the following Refund Policies for its OnSite Services:
|TYPE||DESCRIPTION OF COMPLAINTS RELATED TO SERVICES||ACTION|
|BILLING CONCERNS||WRONG BILLING||REFUND – 100% REFUND OF DISPROPORTIONATE BILL AMOUNT|
|DISCONTINUATION OF SERVICE||INABILITY TO CONTINUE SERVICE||AS PER DISCRETION|
REFUND POLICY FOR TELE-CONSULTATION PACKAGES / SECOND OPINION
MODE OF REFUND
The mode of refund depends on the mode of payment used at the time of booking the service.
|PAYMENT MODE||REFUND MODE||TIME|
|CREDIT CARD/ DEBIT CARD/ NET BANKING||REFUND WILL BE PROCESSED TO THE SAME ACCOUNT USED AT THE TIME OF PAYMENT.||14-21 BUSINESS DAYS|
|CASH PAYMENT||BANK TRANSFER TO THE BANK ACCOUNT SPECIFIED BY THE CUSTOMER||14-21 BUSINESS DAYS|