Refund & Cancellation policy

Delhi Ortho Clinic will facilitate a hassle-free online secured payment gateway registration facility wherein the users visiting Delhi Ortho Clinic’s website can access the payment gateway/registration and can utilize the said services and make payments since most of the services offered under by Delhi Ortho Clinic are services in nature, there is no return of the services availed through Delhi Ortho Clinic’s website, but certain refund and cancellation policies apply which may differ or vary from time and also service to services. 

Delhi Ortho Clinic will offer refunds purely on the basis of facts concerning an individual case. There will be no refunds for cancellations post a registration, unless sufficiently provided evidence for – mistaken denominations, factual errors, inaccurate payment deductions, duplicate payments or any other instance where refund is agreed by management. 

Refunds if any will be made to the same card or account using which the payment was initially made and it will be processed only after verification of the account holder’s credentials. No cash or cheque refunds will be made under any circumstances.

• Users cannot return the same order more than once. 
• Delhi Ortho Clinic shall not be responsible in case communication is not received by the customer due to incomplete contact details given by the individual.
• Customers requesting serial or repeated refunds may be blocked to access the services provided on the website. 
• For claiming refund, the payee should provide a valid invoice of the services paid & ID documents of the customer who is seeking refund so as to be able to get the refund. 
• No interest will be paid on refund 
• All refunds would be made in a time frame of 14-21 days. Any query with respective agreed refund can be addressed to [email protected] citing the receipt number against which refund is requested for. 

Delhi Ortho Clinic reserves the right to modify/change the policy without prior intimation/publication/prior information.

Delhi Ortho Clinic has the following Refund Policies for its OnSite Services: 

REFUND POLICY FOR TELE-CONSULTATION PACKAGES / SECOND OPINION

• If you cancel any time prior to 48 hrs patient deposit will be unused and available for future bookings or refunded as per patient/client preference
• Late cancellations within 24-48 hours of your appointment time are charged a cancellation fee of 50% of the fee for your scheduled appointment type
• Cancellations made within 24 hours of your appointment time will be charged at the full consultation rate and no refund is applicable. 

MODE OF REFUND 

The mode of refund depends on the mode of payment used at the time of booking the service.